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Client
Advocacy Program Manager
Salary: $30,000 - $40,000 DOE. HIPS is an equal opportunity
employer
Reports to: Director of Programs
Supervises: 3 part-time staff, 1 intern, hotline and crisis
intervention volunteers
Updated: November 2009
HIPS seeks a Client Advocacy Program Manager to direct and conduct our
in-house Client Advocacy Program. The ideal candidate has a degree in
social work and background in harm reduction based counseling and
referral linkage with marginalized populations, program management and
program staff supervision and with experience in providing harm
reduction based counseling, volunteer management and mentorship, to sex
workers, LGBT individuals, and drug users. Individuals with
nontraditional experience are encouraged to apply. Send resume and
cover letter to HIPS@HIPS.org by 11/30/2009 please, no calls.
SUMMARY
HIPS Client Advocacy program is designed to assist sex workers in
reaching and setting goals that assist them in leading healthy
lives. Specifically, the program provides one on one counseling,
referrals and assistance in crisis to male, female and transgender
individuals that engage in sex work. The program also houses HIPS
HIV Testing, Counseling and Referral program, and our
“Trans-in-Formation” Diversion Program. The program provides
these services through in-house and crisis based counseling, a 24-hour
hotline, and 24-hour crisis intervention services. The Client
Advocacy Program Manager is responsible for managing daily operations
of the Client Advocacy program, conducting direct services as part of
the Client Advocacy team, and supervising and mentoring part time
staff.
PRIMARY
RESPONSIBILITIES
- Develop, in collaboration with HIPS leadership, the
annual Client Advocacy program work plan.
- Train & supervise programmatic staff, volunteers
and interns.
- Manage Client Advocacy department budget, work plan
and expenses.
- Provide timely reporting to funding sources, Director
of Programs and the Executive Director.
- Coordinate staffing and service delivery of Client
Advocacy program activities, including crisis. intervention, hotline,
one on one counseling and linkage to care, diversion program and
counseling and testing.
- Provide one on one counseling assessment of client
needs, referral and linkage to care to clients during walk-in and
appointment hours.
- Provide direct service counseling and referral, group
facilitation, crisis intervention and hotline counseling as necessary.
- Coordinate in-house client flow in collaboration with
the Peer Education Department.
- Liaison with Court System, Justice Administration,
Law Enforcement and Health Department as needed to meet organizational
goals.
- Assist the executive director in evaluation
activities.
- Represent HIPS at meetings, training sessions, and
community outreach activities.
- Establish and maintaining linkages with providers and
programs.
- Arrange and facilitate sensitivity trainings to
service providers, law enforcement, and other interested parties.
ADDITIONAL
RESPONSIBILITIES
- Attend weekly staff meetings to share information and
plan program work in team environment
- As part of a team, share in other organizational
responsibilities as required including serving as a member of the
crisis intervention team, general administrative work, and volunteer
training and coordination.
- Attend appropriate local, regional and national
meetings to seek out current information about HIV prevention,
treatment and care, and peer education and to disseminate information
about HIPS programs to others
KNOWLEDGE
AND SKILL REQUIREMENTS
The position requires knowledge of local community resources and strong
counseling and case management skills. This position is on-call
24 hours a day, and Experience in providing crisis intervention
services is strongly preferred. Experience working with sex
workers, harm-reduction philosophy, anti-discrimination strategies, and
community organizing preferred. Individuals with industry
experience are encouraged to apply.
WORKING
CONDITIONS
This is a full time (40 Hours/week) position with flexible hours and
full benefits. Position is for one year, with likelihood of
renewal based on funding.
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